House of Divinity Online Ticket Sales Refund Policy
At House of Divinity, we are committed to providing an outstanding experience for all of our customers, including those who purchase tickets through our online platform. To ensure transparency and clarity regarding our refund policy, please read the following terms and conditions carefully.
1. Refund Eligibility:
Refund requests will only be considered for tickets purchased through our official website. Refunds will be issued to the original payment method used for the ticket purchase. 2. Refund Requests:
Refund requests must be submitted in writing via email to [email address] within [number] days from the date of the event. In your refund request, please provide the following information: Your full name Order number Event details (date, time, and location) Reason for the refund request We will acknowledge receipt of your refund request within [number] business days. 3. Refund Approval:
Refunds will be considered on a case-by-case basis, and approval is subject to the reason for the request. Valid reasons for refund consideration include event cancellation, date change, or significant event modifications. Refunds will not be issued for attendee no-shows, changes in personal circumstances, or other reasons not directly attributable to House of Divinity. 4. Event Cancellation or Date Change:
In the event of event cancellation or significant date changes, House of Divinity will automatically issue a full refund to all ticket purchasers. Ticket holders will be notified of such changes via email and/or our official website. 5. Processing Time:
Once your refund request is approved, please allow [number] business days for the refund to be processed. The timing of the refund posting to your account may vary depending on your payment provider. 6. Non-Refundable Fees:
Please note that service fees, transaction fees, or processing fees associated with ticket purchases are non-refundable. 7. Contact Information:
For refund inquiries and submissions, please contact us at [email address] or [phone number]. 8. Policy Changes:
House of Divinity reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on our website. By purchasing tickets from House of Divinity through our online platform, you acknowledge and agree to abide by this refund policy. We strive to provide exceptional customer service and will do our best to address your refund requests promptly and fairly.
This refund policy was last updated on [date].
House Of Divinity Merchandise Refund Policy
At House Of Divinity, we are dedicated to ensuring your satisfaction with every purchase of our merchandise. Please read our refund policy carefully to understand your rights and responsibilities as a customer.
1. Returns and Refund Eligibility:
We accept returns and refund requests for merchandise purchased directly from our official website or physical stores. Purchases made through third-party retailers or resellers are subject to their respective return policies. To be eligible for a refund or return, the merchandise must be in its original condition, including tags and packaging. Merchandise must be returned within [number] days of the original purchase date. 2. Refund and Return Process:
To initiate a return or refund request, please contact our customer service team at [customer service email] or [customer service phone number]. Provide your order number, a description of the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with return instructions, including the address for the return shipment if applicable. 3. Refund Approval:
Refunds will be processed once we receive and inspect the returned merchandise. We reserve the right to refuse a refund if the items do not meet the eligibility criteria mentioned in Section 1. Refunds will be issued to the original payment method used for the purchase. You will be notified via email once your refund has been processed. 4. Shipping Costs:
Shipping costs associated with the original purchase are non-refundable unless the return is due to a mistake on our part or a defective product. Customers are responsible for return shipping costs. 5. Exchanges:
We do not offer direct merchandise exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item. 6. Damaged or Defective Items:
If you receive damaged or defective merchandise, please contact our customer service team immediately. We will provide instructions on returning the item, and we will cover the cost of return shipping for damaged or defective products. A replacement or refund will be processed promptly upon receipt and inspection of the damaged or defective item. 7. Policy Updates:
House Of Divinity reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website. We aim to provide the best possible service to our customers. If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer service team at [customer service email] or [customer service phone number].